DJI RMA Online

Service Request Online

Customer details

First Name

Last Name

Phone

Address

City / Suburb

State / Territory

Postcode

Product details

Product

Product Serial Number (SN) How to locate your serial number (SN)?

Purchase Invoice (optional)

Service details

Service Request

Service Details

Collision / Crash

Water Damage

Gimbal & Camera

Product Body

Aircraft Arm

Landing Gear

Gimbal Self-Check / Calibration Failure

Gimbal Powerless

Gimbal Skewed

Gimbal Vibration

Gimbal Stuck

'Gimbal Motor Overloaded' Warning

'Vision Sensor Calibration Error' Warning

Obstacle avoidance failed when encountering an obstacle

'IMU Error' Warning

Takeoff Failure

Motor / Propellers not rotating / stuck

Linking Failure

Unable to connect to RC

Unable to power product on / off

Unable to Charge

Short operating time / battery fast draining

'No Image Transmission Signal' Warning

Video downlink signal strength low

Spots appear on the Video / Photo

Video / Photo Blurry

Noise While Recoding (Pocket, Action, Mic Series)

Abnormal lens Zoom / Focus

The LED on the product does not illuminate

Fan not rotating (if equiped)

Temperature too high

Screen Black Out

Abnormal Screen Colour

Screen Touch Function Failed

Bright Spots on the Screen

Internal Storage / MicroSD Card Error

Other

Additional Details

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Need assistance? We're here to help!

Monday - Friday: 9:00 - 17:00 AEST

(03) 9288 7880 repairservices@d1store.com.au

Service Request Online

Customer details

Product details

Service details

Service Request Online

Thank you for submitting an online service request!

Your unique online request number is:

An email will be sent shortly with further instructions detailing how to prepare your product for shipping. Alternatively, you may drop off your product at one of our nearest stores!

Need assistance? We're here to help!

Monday - Friday: 9:00 - 17:00 AEST

Service Request Online

Customer details

Product details

Service details

Collision / Crash / Water Damage

Scratches or Cracks

Gimbal Malfunction

Flight or Obstacle Avoidance Issue

Power or Device Connection Issue

Battery Life or Charging Issue

Photo/Video Capturing or Image Transmission Issue

Device Temperature and LED Issue

Display Issue

Other

Service Request Online

Thank you for submitting an online service request!

Your unique online request number is:

An email will be sent shortly with further instructions detailing how to prepare your product for shipping. Alternatively, you may drop off your product at one of our nearest stores!

Need assistance? We're here to help!

Monday - Friday: 9:00 - 17:00 AEST