Service Request Online
Complete your service request in 4 simple steps
Please fix the following issues:
Form validation successful!
Customer Details
Product Information
Service Details
Review & Submit
Let's start with your contact information. This helps us communicate with you about your service request and arrange pickup/delivery.
What to Expect - Service Timeline
- Assessment: Once we receive your drone, we'll provide an assessment within a few business days
- Quote & Approval: We'll send you a repair quote and proceed once payment has been received (or if warranty is approved, we'll proceed directly)
- Return Delivery: Your product will be sent back to your nominated address
- Total Timeline: The entire process typically takes 1-2 weeks from receipt of your drone
Your Details
Delivery Address
This is where we'll return your product after service
Tell us about your DJI product. Make sure to have your product nearby to find the serial number and purchase details.
Product Information
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You must select a product from the dropdown list. If your product is not listed, it may be end of life and cannot be repaired. Please email us for assistance.
EOS drones: Check if your product is on the discontinued support list
Purchase Information
Please specify where you purchased the product
Upload your purchase invoice as a PDF file (max 5MB)
Now let's understand what service you need. Choose between repair or warranty service, then describe the issues you're experiencing.
Service Type
What's Wrong with Your Product?
Help us understand your product's issues.
Select the categories that best describe your problem and provide additional details.
Select the categories that best describe your problem and provide additional details.
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Almost done! Please review your information before submitting. Make sure all details are correct as this will help us process your request faster.
Review Your Request
Customer Information
Complete Step 1 to see summary
Product Information
Complete Step 2 to see summary
Service Details
Complete Step 3 to see summary
What happens next?
After submitting your request:
- You'll receive a confirmation email with your request number and shipping instructions
- Once we receive it, you can track your service request status online at forms.d1store.app/rma/tracking
- We'll reach out with quotations, requests or warranty approvals during the process
- We'll notify you when your product is ready for collection/delivery
Terms & Conditions
- I confirm the product information is correct and have backed up all data. I understand any data, accessories, or microSD cards may be lost or not returned, and D1 Store is not responsible for data loss.
- This submission is for initial assessment only and does not guarantee warranty approval. The product and information provided are subject to evaluation by D1 Store or the manufacturer.
- I understand products may be replaced with refurbished or new goods with different serial numbers. Water-damaged products will receive replacement service instead of repair.
- I authorise D1 Store and DJI to store and process my flight logs, contact information, and device data as necessary for service.
- I consent to D1 Store contacting me by phone, email, or other means regarding our repair services, product updates, and related communications.
Full warranty policy: www.d1store.com.au/support/warranty.php
