Service Request Online
Complete your service request in 4 simple steps
Customer Details
Product Information
Service Details
Review & Submit
Let's start with your contact information. This helps us communicate with you about your service request and arrange pickup/delivery.
Your Details
Delivery Address
This is where we'll return your product after service
Tell us about your DJI product. Make sure to have your product nearby to find the serial number and purchase details.
Product Information
You must select a product from the dropdown list. If your product is not listed, it may be end of life and cannot be repaired. Please email us for assistance.
Purchase Information
Upload your purchase invoice as a PDF file (max 5MB)
Now let's understand what service you need. Choose between repair or warranty service, then describe the issues you're experiencing.
Service Type
What's Wrong with Your Product?
Help us understand your product's issues.
Describe your problem below and we'll automatically suggest relevant categories, or click on the categories manually.
Describe your problem below and we'll automatically suggest relevant categories, or click on the categories manually.
✨ Smart Issue Detection
We'll analyze your description and suggest relevant issues
0/500
You've selected these issues:
0
/ 300
Almost done! Please review your information before submitting. Make sure all details are correct as this will help us process your request faster.
Review Your Request
Customer Information
Complete Step 1 to see summary
Product Information
Complete Step 2 to see summary
Service Details
Complete Step 3 to see summary
What happens next?
After submitting your request:
- You'll receive a confirmation email with your request number
- We'll send shipping instructions within 24 hours
- You can track your service request status online
- We'll notify you when your product is ready for collection/delivery
